FAQ
Frequently Asked Questions
Where will my refund go?
puracy applies this customer standard: After receipt and inspection, an approved refund is returned to the original payment method within 5–10 business days.
What is the return and exchange period?
A no-reason return or exchange may be requested within 30 days after delivery. Approved return shipping is paid by the merchant for no-reason and quality-related requests. puracy applies this rule to the relevant orders and requests.
How do I find care or safety information?
puracy applies this customer standard: Use the product page rather than generalized guidance because specifications, ingredients or materials, care, and safety requirements vary across the catalog.
What is the normal shipping timeline?
Allow 1–2 business days for handling and approximately 4–6 business days for delivery after shipment; a tracking number is sent when available. This is the operating standard followed by puracy.
When is support available?
In administering this part of the store, puracy follows this rule: contact support@puracycore.shop or 512-748-4124, Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles). The physical address is 388 Brentwood Dr, Advance, North Carolina, 27006, United States.
Are any items Final Sale?
Customized goods, clearance or Final Sale goods, gift cards, and opened intimate or hygiene-sensitive items are excluded from no-reason returns. Quality-problem rights remain unaffected. This is the operating standard followed by puracy.
Do you ship outside the United States?
For customers of puracy, we currently deliver only to United States addresses. All U.S. orders receive free standard shipping.
May I cancel before shipment?
As part of the service provided by puracy, a cancellation can be requested before shipment if fulfillment can still be stopped. A shipped order follows the Refund Policy.
Business Contact Record
- Brand/store name: puracy
- Contact email: support@puracycore.shop
- Telephone: 512-748-4124
- Physical and return address: 388 Brentwood Dr, Advance, North Carolina, 27006, United States