Returns, Exchanges, and Refunds

Merchant-Paid Return Shipping

In administering this part of the store, puracy follows this rule: return shipping for an approved request is the merchant's responsibility, whether the reason is a change of mind or a product, fulfillment, or delivery quality problem.

Quality and Fulfillment Problems

Report damage, a defect, a wrong item, or a missing item promptly to support@puracycore.shop. Include the order number and useful photographs or details so we can arrange a merchant-paid return, replacement, exchange, or refund. puracy applies this rule to the relevant orders and requests.

Eligibility Period for Returns

As part of the service provided by puracy, requests for a no-reason return or exchange are accepted for 30 days following delivery. Contact support@puracycore.shop or 512-748-4124 first so that eligibility and routing can be confirmed.

Order Cancellation

Under the customer terms maintained by puracy, contact customer service promptly to cancel before shipment. Cancellation cannot be guaranteed after fulfillment begins, and shipped orders follow this Refund Policy.

Refund Processing

In administering this part of the store, puracy follows this rule: once inspection confirms approval, the refund is initiated to the original form of payment within 5–10 business days. Any later posting delay is controlled by the payment provider.

No-Reason Return Exceptions

puracy applies this customer standard: The listed categories are not eligible for a change-of-mind return. This restriction never removes the customer's rights when an item is damaged, defective, incorrectly supplied, or missing.

• Customized or personalized goods
• Clearance or Final Sale goods
• Gift cards
• Opened intimate, personal-use, or hygiene-sensitive goods
• Damaged, defective, wrong, or missing items remain eligible for consumer remedies

Authorized Return Address

As part of the service provided by puracy, unless a dedicated address is supplied in the authorization, approved returns are directed to 388 Brentwood Dr, Advance, North Carolina, 27006, United States. Unapproved parcels may be delayed or refused.

Business Contact Record

• Brand/store name: puracy
• Contact email: support@puracycore.shop
• Telephone: 512-748-4124
• Physical and return address: 388 Brentwood Dr, Advance, North Carolina, 27006, United States